Dermatologist's Skincare Flow & Staff Training

Summary for practice owners

This conversation offers a practical workflow for making skincare part of the visit without requiring the dermatologist to carry every task alone. The featured physician describes beginning the skincare discussion at the appointment stage by asking patients to bring or send a list of products they already use. That preparation allows the team to understand the starting point and keeps the conversation focused once the visit begins. For an owner, the operational lesson is to design the sequence deliberately: decide when information is collected, who reviews it, how recommendations are handed off, and how the patient can explore options within their preferences and budget. The physician emphasizes that the clinician should introduce and endorse the staff member who continues the product discussion, instead of leaving the handoff unexplained. This clarifies roles for patients and makes appropriate use of staff expertise. Staff training is treated as an ongoing responsibility, supported by internal coaching and educational input from product representatives and other knowledgeable sources. This video also recognizes that staff knowledge can help the practice address questions prompted by changing online conversations. Owners can translate the approach into a repeatable process: create a simple pre-visit request, train team members on consistent language, define when the clinician should join the conversation, and make the transition visible to the patient. This discussion is relevant to practices that want skincare services to fit into normal clinic flow. It presents coordination and communication as the foundations of a smoother experience, with the physician retaining clinical leadership and the team helping carry the process forward.

Owner takeaways

• 1:33 Build skincare into the visit flow early instead of leaving the conversation until the end.
• 2:06 Ask patients to bring or share their current product list so staff can prepare for the discussion.
• 3:08 Treat staff education as a planned, recurring part of the practice workflow.
• 4:41 Have the clinician introduce the staff member who will continue the product handoff.
• 5:14 Let staff explain product options and support decisions that fit the patient's stated budget.

Why it made the list

It gives dermatology owners a concrete example of coordinating clinician and staff roles around a repeatable skincare workflow. It has 18 views and 3 likes.

Related videos

This video is published by The Science of Skin Podcast on YouTube. Dermatologists.com is not affiliated with the creator, and inclusion is not an endorsement by either party. Watch it on YouTube.